What should an agent do when delivering a policy to a policyholder?

When delivering a policy to a policyholder, it is essential that the agent confirms that there are no material changes and reviews the policy with the policyholder. This step is crucial because it ensures that the policyholder understands the terms, conditions, and coverage details of their new insurance policy. Material changes can significantly affect the coverage provided, and it is important for the policyholder to be fully aware of their rights, responsibilities, and any exclusions or limitations that may apply.

Reviewing the policy also allows the agent to answer any questions the policyholder might have, reinforcing the trust and relationship between the agent and the client. The policyholder should leave the meeting with a clear understanding of their coverage and feel confident about their purchase. This can also help prevent future misunderstandings that could arise if the policyholder is not properly informed.

While options such as requesting a new payment method or encouraging the policyholder to check their bank statements might seem related to financial aspects of the policy, they do not contribute to the understanding of the coverage details that are vital at the time of delivery. Providing a refund for previous premiums is also not typically relevant during policy delivery and would not address the most important need of ensuring the policyholder is well-informed and prepared.